Question 1

How does a Moongiggle event work?

Accepted Answer

Our aim is to make your party as stress-free as possible! We come to your home to set up and style, leave you to have your party, and then return to pick everything up! You get all the great memories without any of the fuss!

Question 2

How do I book a Moongiggle event ?

Accepted Answer

Your MoonGiggle experience begins with a little inspiration.  Browse our collection of dreamy themes and find the one that feels just right for your celebration or contact us for a one-of-a-kind, personally curated experience!Once you’ve chosen your date and theme, complete our booking request form and let us take it from there. We’ll reach out to confirm availability, answer any questions, and guide you through the final steps of reserving your MoonGiggle experience, including your 50% refundable reservation deposit and signed party contract.Because our calendar fills quickly, we’re unable to place dates on hold while you’re deciding. Your date is officially reserved only once both your deposit and signed contract have been received. Submitting an inquiry or chatting with us about your celebration does not guarantee or secure your date.Once those final details are complete, the fun begins—we’ll take care of the details so you can look forward to an unforgettable MoonGiggle night.

Question 3

What happens the day of the slumber party?

Accepted Answer

Your Setup & PickupThe week before your MoonGiggle celebration, we’ll reach out to confirm all the final details, including your setup and pickup time windows. While we always do our best to accommodate your schedule, our exact timing depends on the day’s events, location, staffing, and the details of your celebration.Setup windows are typically between 9:00 AM and 4:00 PM and are confirmed the week of your event once our schedule is finalized. Pickup is generally the following morning, with most pickup windows falling between 10:00 AM and noon.✨ A little planning tip from MoonGiggle: We strongly recommend planning your party to begin at 5:00 PM or later. Because setup times vary and we cannot guarantee that your celebration will be fully styled before 5:00 PM, this gives our team the time needed to create your MoonGiggle experience without rushing.Once we arrive, our team will transform your space into the sleepover experience you’ve been dreaming of. Setup and styling typically takes 45–90 minutes, depending on the number of tents, the amount of décor, and how easily we can access the setup area. Stairs, long walks from the vehicle, or difficult access can add additional time.Preparing Your SpaceTo help your MoonGiggle setup go as smoothly as possible, please have your designated party area clean, cleared, and ready for us when we arrive. Our team is unable to move furniture or rearrange rooms, so please take care of any furniture or household items that need to be moved before our arrival.For everyone’s safety, we also ask that all pets are secured before our team arrives.How Much Space Do I Need?Each indoor MoonGiggle tent requires approximately 4 ft. × 6 ft. of floor space, roughly the footprint of a standard twin bed. Keep in mind that additional space may be needed for walkways and for guests to comfortably move around the setup.Not sure if your space will work? Send us a few photos of the room! We’re happy to take a look ahead of time and let you know if anything may need to be moved or if we foresee any space concerns.Our goal is to make your setup day as effortless as possible, so when we arrive, you can simply let us work our MoonGiggle magic.

Question 4

What if I need to cancel or reschedule?

Accepted Answer

We know things happen and work extremely hard to reschedule your party if needed  based on availability. It can take several weeks to work you back in depending on our schedule.  Tent party cancellation requests made more than 7 days prior to your event will receive a total refund of your initial deposit.

Question 5

Can I adjust my tent quantities?

Accepted Answer

We get it—you don’t always have a crystal ball when you’re planning a sleepover months in advance! RSVPs have a way of changing, and that’s completely okay.With MoonGiggle, you can adjust your indoor tent count up or down as your guest list comes together. We’ll work with you on the final number during the week leading up to your celebration when we confirm your setup details.Because our tents can book quickly, we recommend reserving the maximum number of tents you think you may need when you initially book. As your RSVPs come in, you can reduce your quantity based on your final guest count.Just let us know your final tent count at least 3-4 days before your event, and we’ll only charge you for the number of tents actually needed.One important note: once our team has packed and transported tents for your celebration, those tents are considered part of your setup and will be billed—even if you decide you no longer need them once we arrive.Our goal is to make planning easy and flexible while making sure we have everything ready to create your perfect MoonGiggle setup.

Question 6

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

At MoonGiggle, every indoor sleepover setup includes a comfortable standard twin-size air mattress, thoughtfully prepared to create a cozy and magical experience for your guests.For our indoor tent parties, we setup our high quality air mattresses and do all we can to ensure you won't have issues overnight...but unfortunately with air mattresses there is no perfect system. We're constantly replacing them to ensure they're in peak condition, but especially with active kids in the mix, they sometimes do spring leaks and deflate. We try to always leave a spare mattress and air pump behind for these rare circumstances but unfortunately sometimes this is just part of the slumber party experience. Plastic air mattresses are the most hygienic option for frequent usage and also allow us to keep supply costs down (which are already very high as it is) versus foam mattresses which can be difficult to transport, clean and maintain.

Question 7

How is everything cleaned?

Accepted Answer

At MoonGiggle, the magic is in the details—and that includes the ones you may never see.After every celebration, all bedding is removed, washed, and refreshed with hypoallergenic detergent before it is used again. Our mattresses, pillows, trays, lanterns, and other reusable pieces are carefully cleaned, disinfected, and sanitized between every event.We know little ones will be climbing into tents, cuddling up with pillows, sharing snacks, and making memories, so we take the cleanliness of every piece of your setup seriously.We’re parents too, and we have the same high expectations for your celebration that we have for our own homes. Every MoonGiggle setup is reset with care, attention to detail, and a whole lot of love before it arrives at your door.

Your Questions, Beautifully Answered